Delivery and Returns

Shipping

How do I enter my shipping information?

Enter the city, state, and zip code information for where you would like your order to be shipped on step 2. Note: fields marked with * are mandatory.

If the address you have entered is the same as the credit card billing address, please check No to the question “Would you be delivered to another address?”

How much does shipping & handling cost?

Shipping is free of charge.

Where can my order be shipped?

Carrière Frères USA only delivers its products in the United States of America (postal boxes excluded).

Returns

What is your return policy?

You have the right to retract. This means that in the 14 days following the delivery of the products you can return your oder without reason and be reimbursed. To do this, you must first send us a declaration asserting that you are making use of your right to retract. There is a model for such a declaration in our Terms and Conditions of Use. If you use your right to retract, the product must be unused and unopened.

If you have received a faulty product, we can organize for a replacement to be sent to you. You must contact our Customer Service (onlinesalesus@carrierefreres.com). We will then inform you on what to do to organize an exchange.

In both cases, please consult our Terms and Conditions of Use for more details.

Can I return purchases made online at a Carrière Frères retailer?

We're sorry, but online purchases may not be returned or exchanged at any Carrière Frères retailers. Please refer to the Returns, Refunds & Exchanges section for detailed instructions on how to mail in your return.

My merchandise was damaged when I received it - Can i get a shipping refund?

When your order arrives, please inspect carton for damage that may have occurred during shipment. It is normal for shipping carton to show some wears, however, if substantial damage occurred to the item(s) in your shipment, please do not accept the package. Once the package has been returned to us and we have verified the damage, we will organize for a replacement to be sent to you.