Shipping & Returns

Shipping & Returns

1. Shipping

1.1 DELIVERY CONDITIONS

Carrière Frères only delivers Products ordered to European Union countries, Switzerland and the United Kingdom (excluding P.O. Boxes, French Overseas Departments and Territories, Cyprus and Malta).

Carrière Frères reserves the right to make the shipment of the order conditional upon full payment of the price by the Customer.

Three delivery methods are available:

- shipment by DPD: Europe and Monaco
- shipment by Chronopost: Switzerland and the United Kingdom

Delivery times are indicated below. These times are in working days and run from the date of shipment of the order.

The Customer will be informed by email when the parcel is collected by the carrier. He will then be given a delivery number allowing him to track the progress of his order in real time.

1.2 DELIVERY COSTS

Delivery costs are not included in the price of the order and are added to it at the time of validation and payment. They will be calculated using the table below taking into account the destination country and the chosen shipping method.

	Free shipping if orders above	Shipping cost for orders below the level	Delivery time (days)
France	80€	8€	Between 2 and 5  working days
Monaco
Netherlands
Germany
Belgium
Luxembourg
Italy
Spain
Poland
Austria
Denmark
Sweden		12€	Between 3 and 7 working days
Czech Republic
Hungary
Portugal
Slovakia
Ireland
Lithuania
Latvia
Estonia
Slovenia
Croatia		15€	Between 3 and 7 working days
Roumania
Finland
Greece
Bulgaria
UK	£100	£18	2 days
Switzerland	/	30€	2 days

For all orders within the European Union and for an amount greater than or equal to eighty euros (€80) and greater than or equal to one-hundred-pound sterling (£100) within the United Kingdom, delivery is free of charge.*

*This offer doesn't apply to shiping towards Switzerland. Any order made with Switzerland as a shipping destination will have shipping fees of thirty euros (30€).

2. RECEIPT OF GOODS

Upon delivery of the order, the Customer must check the conformity and condition of his order in the presence of the carrier and, as may be relevant, note any useful reservations concerning visible defects (missing product, damaged package).

The Customer is invited to contact the Customer Service department of the Carrière Frères online store contact form. within fourteen (14) working days following receipt of the products. Unless there is a legitimate reason, any claim made after this period will be considered inadmissible.

3. Receiving the products

At the moment of delivery, the Customer must verify the state and conformity of his order, in the presence of the transporter. If need be, he must emit his complaints about the apparent defects (missing or damaged products).

The Customer must contact Carrière Frères’s client services in the fourteen (14) days following the arrival of the products. Without a valid reason, any reclamation formulated after this 14 days limit will be not be treated.

4. Returning your product

The Customer has the right to retract himself, allowing him to return his products without reason according to the conditions stated in article 5 below.

For any other reason that the Customer’s right to retract (such as damaged non-corresponding goods), the Customer is invited to contact our Client Services contact form, who will give him the necessary information to satisfy his demand if possible.

Right to retract

The Customer has the right to retract his order without reason in the fourteen days (14) after receiving his order. This date will be determined by the transporter’s receipt signed by the Customer. When this 14 days lapse of time ends on a Saturday, a Sunday or a State holiday, it is automatically prolonged until the next Working day.

To use his right to retract, the Customer must send via email or postal mail, a non-ambiguous declaration, that expresses his will to retract. This declaration must be sent with the information concerning the products and their quantities returned to Carrière Frères as well as the postal address, the order number and if possible the phone number and the email address of the Customer to the following address:

SAS CIR - Carrière Frères
23, Rue d'Anjou

75008 Paris

FRANCE

The Customer can, if he wants to, use the Right to retract form at his disposal in the annex to the T&Cs.

Products must be returned 14 days at the latest after delivery.

The return shipping costs will be at the Client’s expense.

Return modalities

Every product must be return unused, in its original packaging, unopened and undamaged. Carrière Frères will not reimburse or exchange Products returned by the Customer that do not correspond to the products ordered or that were not ordered on Carrière Frères’s Online Boutique.

The return shipping costs are at Carrière Frères’s expense, who will send the prepaid DPD or Chronopost label to the Customer. The Customer will drop the package off to the nearest DPD or Chronopost Access Point. The Product(s) will be refund as soon as Carrière Frères receives the package. 

Reimbursement

Carrière Frères will reimburse the returned Products, according to the modalities describes, as well as the shipping costs (the return shipping costs are at the Customer’s expense) using the credit card used to order. If only part of the order is returned, the shipping costs will not be refunded.

The refund will take place fourteen (14) days following the date of reception of the returned products or the date at which the Customer shows proof he has returned the Products (the earliest of these dates will be used).

Customer services

Products bought from Carrière Frères’s Online Boutique cannot be exchanged in Carrière Frères stores or any stores selling Carrière Frères Products.

For any reclamation, the Customer must contact us: contact form.

Limitation of liability

Carrière Frères cannot be held responsible if the contract is not executed correctly due to a case of absolute necessity, the Client’s fault or from an unpredictable and insuperable event resulting from a third party to the contract.

Garanty

Non-conformity and hidden defects

The Customer must verify the conformity of the products he has received with his order. If there is any mistake, the Customer must reach out to Carrière Frères’s Customer Service.

Carrière Frères products being what they are, it is impossible to repair them. The Customer will be able to ask for an exchange. Carrière Frères will proceed to the exchange after receiving and examining the product.

If the faulty product has not been returned 30 days after the replacement product has been sent, Carrière Frères reserves the right to withhold the value of the product from the credit card used to buy from Carrière Frères’s online boutique.

If the exchange is impossible or cannot be put in place within a month after the products’ reception by Carrière Frères, the Customer will be able to ask for reimbursement.

Cases in which guaranty does not apply

If the Customer returns products that do not correspond to the order or that do not come from Carrière Frères’s online boutique, Carrière Frères will not be obliged to comply with the modalities described.